Booking Terms & Conditions for Clients

Terms & Conditions for the Provision of Language Service Professionals (LSPs) by BSL Link for Communication Ltd. We will keep your details private. For more information please go to our privacy policy. Please note that to make an enquiry you must be aged 18 years or over.

There are various types of LSPs, including British Sign Language (BSL) Interpreters, Speech to Text Reporters (STTRs), Electronic Notetakers (ENTs), Lipspeakers and Relay Interpreters. The type of LSP appropriate for the client, will depend on the specific communication requirements and language preference. Further information is available on the website or by contacting BSL Link for Communication Ltd.

1. Booking Procedure and Confirmation

When a completed request form has been received, BSL Link for Communication Ltd will contact the client with details of the fees. As soon as the client has confirmed acceptance of the fees, contact will be made with LSPs to check their availability. When an appropriate LSP has been identified and has accepted the booking, BSL Link for Communication Ltd will send a booking confirmation to the client and the Terms and Conditions will then apply (including cancellation charges – see part 5, below).

2. Preparation

To ensure that the interpreter is able to prepare effectively, the client must provide any additional information at least 4 working days in advance of the assignment taking place. Such material may include: powerpoint presentations, reports, letters, diagrams, notes, agenda, minutes, briefing papers, scripts, visual materials, etc. On the day of the assignment, it is helpful if the client agrees to meet the LSP 15 minutes before the start of the assignment, especially if working with the LSP for the first time.

3. Fees

The fee will be agreed at the time of booking. As general guidance, for British Sign Language Interpreters, Relay Interpreters and Lipspeakers, there is a three hour minimum booking fee with any additional time being charged at an hourly rate, plus travel expenses. Speech to Text Reporters and Electronic Notetakers are more likely to charge a sessional rate, ie; half day or full day, plus travel.

With regard to travel expenses, these will be charged in addition to the interpreting fee and the LSP will decide on the most suitable method of transport. Only standard class tickets will be purchased for rail travel, mileage will be charged at 45p a mile, unless otherwise specified and cost of car parking will be charged for. Air travel and taxi fares will not be paid unless negotiated and agreed by all parties, prior to the commencement of the booking.

4. Co-Workers

It is preferable for two LSP’s to be booked for most assignments lasting over 2/3 hours. A co-worker will be provided by BSL Link for Communication Ltd, even if the assignment is under 2/3 hours if it is very intensive or demanding (depending on the type of assignment), or if a large audience is expected. The client should make sure accurate information is given at the time of the booking so that the number of LSPs required can be assessed. If a client has already booked a co-worker, details of the co-worker must be given to BSL Link for Communication Ltd at the time of the booking.

If a co-worker has been booked but fails to attend, then the LSP attending may decide to charge an additional 50% for the extra workload and will need regular breaks every 30 minutes or so.

5. Cancellations

Once the LSP has been confirmed, the following charges will be made if the client cancels the booking

  • For notice of 7 days or less (including weekends) the full amount is payable.
  • For cancellations between 8 and 14 days notice 50% of the total fee will be payable.

Please note that the LSP is not responsible should they be delayed or unable to attend the assignment due to unforeseen circumstances (e.g. sudden illness / accident / transport cancellation or delays).

6. General Conduct

The LSP provided by BSL Link for Communication Ltd will follow the Code of Ethics as set out by BSL Link for Communication Ltd and also by their respective professional bodies. All LSPs provided by BSL Link for Communication Ltd shall be appropriately trained and registered with their professional body, which includes NRCPD (the National Register of Communication Professionals working with Deaf and Deafblind people) and ANP (Association of Notetaking Professionals).

The client is asked to respect the role of the agency and must not try to book the freelance services of the LSP independently, in relation to any follow up assignments relevant to the original booking. If the client feels that the LSP is trying to arrange work on a freelance basis, then the client is asked to contact BSL Link for Communication Ltd.

7. Failure to attend

If the client fails to attend the booking, the LSP will wait approximately 20 to 40 minutes before leaving the premises (after consultation with the organiser if possible). This will be applicable to all assignments with the full and agreed fee still payable. If the LSP fails to attend, the client should inform BSL Link for Communication Ltd, as soon as possible.

8. Payment of Invoices

BSL Link for Communication Ltd will invoice the client for the full amount within 14 days following the assignment. Invoices from BSL Link for Communication Ltd must be paid within 28 days from the date on the invoice. If the invoice from BSL Link for Communication Ltd is not paid within 28 days, an amended invoice will be sent to the client with a 10% charge, which will be added every 7 calendar days for administration cost and time.

9. Complaints Procedure

If the client wishes to make a complaint regarding the service of the agency or the conduct of the LSP, then a complaints form can be completed online or sent to BSL Link for Communication Ltd, 22 Sussex Road, Haywards Heath, West Sussex, RH16 4EA. The complaint will be investigated by BSL Link for Communication Ltd and appropriate action taken. The client will be notified of the result of the investigation and any decision made.

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