Terms & Conditions for Training and Online Training Sessions

Cancellation charges

In the unlikely event that we cancel the course or training session, full payment will be refunded within 28 days of the announcement being made.


a) Payment made for course or training sessions is non-refundable. Refunds are only considered in exceptional circumstances and any such refunds are made at our discretion. Refunds are subject to an administration fee of £15 per place booked.

b) BSL Link for Communication for Training reserves the right to reschedule or cancel a course or training session. Should this happen, and you are unable to attend the new date, our liability is limited to the return of the money paid towards the course or training session. We are not responsible for any other costs incurred due to cancelled classes, i.e; pre-booked travel or accommodation.

c) Due to COVID-19, many courses may now transfer to Zoom, an online platform. If technical issues arise, refunds will only be given if the agency is alerted during the training session/course or if the session is terminated by mutual consent of the agency, tutor and participants.

d) No refunds will be given if the whole course is attended and/or the Complainant has received and accepted the teaching materials. For the purpose of this document, teaching materials are considered to be a PowerPoint, books, email links, video clips or handouts.


Learners who have registered and paid for a course or training session but do not attend, will not be eligible for a refund.

Data Protection and GDPR compliance

For the purpose of GDPR, BSL Link for Communication Training Ltd is the Data Controller and you are the Data Subject. BSL Link for Communication Training Ltd will process and store the Personal Data you have volunteered, in accordance with recognised processes. After seven years, your Personal Data will be securely destroyed. We ask for and hold the volunteered information to allow us to enrol you on to a course or training session, to contact you with details of the training and forward any materials relevant to the training. We will not share, sell or lease your details to any Third-party organisations.

If you wish to view the Privacy Policy for BSL Link for Communication Training Ltd, go to www.bsl-link4comm.co.uk and click on the Privacy Policy link at the base of the page.

By registering for this course or training session, you agree to abide by the above Terms and Conditions.

Policy Updated: 27th March 2020

Review Due: 27th March 2022